The Xantho website and shop are owned by
9930 Lievegem, Belgium
VAT BE 0738812376
Bank account details:
IBAN: BE61 7390 1917 8517
Terms & Conditions
You have the right to communicate a renunciation of a purchase to Xantho, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods
Applicable terms and conditions
The following terms and conditions (the “Conditions”) shall govern all orders placed through the Xantho webshop. By ordering products on the Xantho webshop, you agree to be bound by and accept these Conditions.
Xantho reserves the right to change these Conditions without prior notice at any time, at sole discretion.
Xantho BV shall not be liable for loss or damage caused by any shortcomings, delay or failure to perform its obligations under these Conditions caused by Force Majeur, including strikes, lockouts, riots, war, fire, accidents, suppliers of Xantho’s materials or manufacturing shortages, government restrictions or denial of import or export licences, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating the performance of these Conditions, or any other cause beyond the control of Xantho BV.
Xantho customer service
Any defect, visible damage and/or qualitative deficiency of an article or other failure in the delivery must be reported to Xantho BV within 14 calendar days following the day of receiving the goods, under penalty of loss of any right. Xantho’s customer service can be contacted by e-mail on info@xantho..com, of by mail at the following address: Xantho BV, Langestraat 62, 9930 Lievegem, Belgium.
Divisibility & waver of right
The invalidity of one or more of the phrases, sentences, clauses, sections or articles contained in these Conditions shall not affect the validity, legality or applicability of the remaining provisions of these Conditions. Failure by Xantho BV to enforce its rights under any of these Conditions shall not be deemed to constitute a waiver of its rights or remedies under these Conditions.
To the fullest extent allowed by law, in the event of dispute you agree not to bring into question the admissibility as evidence of any electronic communications, electronic signatures and back-ups between the parties under these Conditions.
Applicable law and competent court
Belgian law applies to all rights, obligations, offers, orders and agreements to which these Conditions apply as well as to these Conditions, with exception of the Belgian rule of conflict of law as provided by Belgian Private International law. In case of a dispute, only the courts of Ghent will be competent.
All prices on the Xantho web shop are displayed in Euro, including VAT and costs for payment and shipment, unless otherwise stated during the sales process.
Before payment of your order is requested on the Xantho web shop, you will be prompted to confirm to agree to these full Conditions. Purchases through our web shop are only concluded once a confirmation message appears on your screen and Xantho BV has received full payment of your order
Payment can be made with:
- KBC account
- ING account
- Belfius account
- American Express
You acknowledge and agree to pay for all charges for shipping, payment and handling, as well as VAT and all other applicable taxes, associated with your order. These charges will be automatically calculated for you, clearly displayed when placing your order and debited from your credit/debit card together with the total cost of the product.
Shipment & delivery
We use third party services to ship your order. Shipment costs will depend on the destination of your order. If shipping costs apply for your purchase, they will be clearly displayed when placing your order via the Xantho web shop.
Delivery and shipping dates stated herein are best estimates only and Xantho BV shall not be liable for any loss, damage, cost or expense for/caused by failure to deliver in accordance with any specified shipping or delivery dates.
The goods are exclusively intended for normal residential use.
Despite the fact that this website and web shop are compiled with the utmost care, it is still possible that the displayed information is incomplete, contains material errors or is not up to date. If you have specific questions, please contact our customer service (see below). Xantho BV is only bound to an obligation of means with respect to the correctness or completeness of the displayed information.
All products and services are subject to availability and may be withdrawn at any time. We update the Xantho web shop in an effort to offer you the most up to date products available. It may be possible that an item is out of stock. If the total shipping period is likely to take over 15 working days from the acceptance of the order, you will be contacted by our services. Xantho BV reserves the right to, without communication of any justification, refuse orders, adjust the delivery terms, make partial shipments (instalment deliveries) or apply other conditions to the delivery.
Reservation of title
The delivered goods remain the exclusive property of xantho BV until full payment. The risk of loss of damage in respect of the products is transferred to you at the moment of the delivery. You undertake, if necessary, to inform a third party of Xantho’s retention right.
If the goods delivered by Xantho BV exhibit defects or prove to be defective, they will be replaced by us, free of charge, within the applicable warranty periods and conditions prescribed by Belgian law. Xantho BV then becomes the owner of the replaced goods.
Right of cancellation
You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.
If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: Xantho BV, Langestraat 62, 993O Lievegem, Belgium. The goods need to be returned at your risk and expenses within 20 days of receiving the goods to Xantho BV, at the following address: Langestraat 62, 9930 Lievegem, Belgium.
Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging.